Shipping & Returns
Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for all deliveries. Please make sure your delivery address is correct and complete! PreventDisease.com is not liable for an incorrect delivery address, and we would rather not see any type of delay on getting your purchases to your door as soon as possible.
Packages ship CPS/USPS and rates vary depending on the size, weight and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
We will ship your order as fast as your paid shipping allows. Orders go out usually within 24 hours but can take as long as 48 hours depending on staff or product availability. Typical delivery times are as follows: If your order is under 5 lbs, your package will travel USPS in the United States and CPS in Canada. Small packets can take up to 10-14 days. Tracked packet is typically less than 8 days. Expedited in less than 6 days. Xpresspost is less than 3 days. Larger expedited orders may be sent through different methods.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please contact us directly to discuss shipping arrangements.
International Shipping Rates and Policy
Our prices are declared in US dollars. PreventDisease.com is not responsible for any currency changes due to different exchange rates at your local bank when converting US dollars into your local currency.
If your order is to be shipped outside of the North America, EU, or Australia, please note that we reserve the right to cancel your shipment and refund your purchase depending on our discretion and the product purchased.
Your order total is guaranteed at the exchange rate set at the time your order is placed. In the event of a refund, PreventDisease.com does not accept any liability, and will not refund for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provider.
**We ship all International orders via CPS/USPS First-Class or Priority or CPS/USPS mail only. Occasionally the shipping costs will be more than the posted amount on the website. If this is the case we will ask you for additional payment.**
PreventDisease.com is not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
We ship First-Class and Priority Mail International. Orders typically arrive to their destination within 8-12 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email our customer care department and we can make arrangements to send your package Express Mail International. Shipping costs are usually doubled when using the Express method of delivery.
PreventDisease.com is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.
All of your purchases at PreventDisease.com are covered by our 30-day unconditional money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Please e-mail or call our customer service within 30 days of the shipment date to receive authorization and return instructions. If you do NOT get a response to your email or phone call within 24 hours, it is safe to assume the correspondence was not received, and you should attempt to contact us again.
Opened packages, bottles, containers or any other containing device are Non-Returnable / Non-Refundable and we will not take back or refund, unless you receive them damaged.
***IF YOU DON'T USE THE FOLLOWING PROCEDURE FOR RETURNS, OUR RECEIVING DEPARTMENT WILL HAVE TO REFUSE YOUR SHIPMENT AND IT WILL BE SENT BACK TO YOU.***
Return Protocol : How To Return a Product
Your RMA# is your order number. Please write your RMA# on outside of the box in clear bold writing. Failure to do so may result in the box being returned to you unopened, or delays in processing your refund.
Please contact us at email@example.com we can provide you with a mailing address to return your products according to your physical location.
THE FOLLOWING MUST BE INCLUDED IN THE BOX
Full name and order number:
Reason for return:
If the product was used/opened or not:
Whatever the return, customer is responsible for the cost of shipping the product back to us. We highly recommend purchasing a delivery confirmation for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. PreventDisease.com is not responsible for return packages lost in transit.