University of British Columbia research shows that managers should keep team members connected and engaged to avoid workplace sabotage. Co-authored by UBC Sauder School of Business Prof. Karl Aquino, the study reveals that envious employees are more likely to undermine peers if they feel disconnected from others.
Social psychology research has always maintained that individuals often identify themselves with the social group they belong to and will bond together to defend their identity at all cost.
“We often hear that people who feel envious of their colleagues try to bring them down by spreading negative rumours, withholding useful information, or secretly sabotaging their work,” says Prof. Aquino, who conducted the study with colleagues from the University of Minnesota, Clemson University in South Carolina and Georgia State University.
People typically identify with their social groups along different dimensions; importance, commitment, superiority and deference.
However, Aquino says envy is only the fuel for sabotage. “The match is not struck unless employees experience what psychologists call ‘moral disengagement’ -- a way of thinking that allows people to rationalize or justify harming others.”
It highlights the importance of motivation in understanding or explaining the reasons behind intergroup conflict. "Future research can aim at discovering the host of common personal and group level motivations people bring to intergroup conflict. Knowing these various motivations will help us to develop intervention programs to resolve or prevent conflicts from emerging,"
The researchers explain that moral disengagement is most likely to occur when an envious co-worker feels disconnected from others in the workplace. Their paper, A Social Context Model of Envy and Social Undermining, will appear in a forthcoming issue of the Academy of Management Journal.
To obtain data, the research team conducted two field studies. They first used a sample of 160 employees from a mid-west American hospital to test whether a person’s lack of identification with colleagues increases their likelihood to act on envy. The employees were asked to complete two separate surveys eight months apart. During the first survey, participants were asked to rate their reactions -- positive or negative -- to a series of statements regarding envy, affinity with colleagues and comfort with subversive acts. After eight months, the respondents were surveyed again, this time about their actual undermining activities.
When the results of the surveys were compared, it showed people experiencing feelings of envy were significantly more likely to report committing sabotage when experiencing weak relationships with co-workers. Conversely, envious participants reported low sabotage incident rates when they felt they were more strongly connected to their workmates.
The most effective strategies found to deal with workplace rumours were:  State the rationale behind and processes by which upcoming changes will be made,  Set a timetable for the release of detailed information,  Specifically attempting to increase trust, and  Confirm the rumour.
“The working world typically necessitates that people develop strong connections with co-workers in order to thrive. To stray from this path ultimately puts success at risk, so most suffer from envy in silence,” says the study’s lead author, Prof. Michelle Duffy of the University of Minnesota. “However, from our research it seems that when someone sees themselves as a lone wolf, they are less inhibited and more likely to lash out.”
In a second study, the researchers explored how the working environment can influence employees to undermine one another. Taking part in this experiment were 247 business students enrolled in a class at a mid-western American university. Randomly divided into numerous workgroups, the students completed a series of questionnaires throughout the semester. The students were asked to rate their level of envy, connections with their group members and incidences of sabotage committed by themselves and others.
The results show that students who reported feelings of envy and low levels of identification with their workgroups were significantly more likely to report committing acts of sabotage when they belonged to groups which reported high rates of sabotage as a whole. The researchers point to this result as an indication that if a workplace seems to be permitting sabotage, those who are inclined toward subversive behaviour will be more likely to follow through.
“Our study shows that envy on its own is not necessarily a negative thing in the workplace. However, managers would be well advised to consider teambuilding strategies to ensure all of their employees are engaged in the group dynamic,” says Duffy. “It is also important that those in charge don’t give incidents of co-worker undermining a free pass, because once it starts the tendency is for it to spread.”