The results of
the current study could help influence companies on how
health
claims are worded in order to gain the biggest consumer
appeal.
Klaus Grunert, professor of marketing at Aarhus School
of Business at the University of Aarhus, Denmark, said
there had only been a "little amount" of research into
what makes a health claim convincing.
Health claims are an important subject to the industry,
as new regulations are in motion, that will mean claims
have to be backed up by science before they can be made.
The European Food Safety Authority will be in charge of
evaluating the science to see whether it backs up a claim
before a final list of approved wording is agreed in 2010.
Price came out as the most important factor when it came
to deciding between different products.
Familiar
Grunert, who is also the director of Center for Research
on Customer Relations in the Food Sector, said the study
recruited 1,000 people each from Denmark, Finland, Norway
and Sweden between the age of 15 and 75.
He concluded that one of the least important parts of
a health claims is the use of modifying words, such as
"
may" or "
could."
Researchers framed a series of claims, ranging from just
what the ingredient is, to its function and desired health
effect.
How the question was framed and how it was qualified were
also examined
Grunert looked at posing a range of these questions for
the popular ingredient
omega-3
and for lesser known bioactive
peptides.
They tested these products against claims for cardiovascular
health, dementia and weight.
In summary, he said the familiarity of the ingredient
is very important, as more people chose omega-3 over bioactive
peptides because they had heard of it, more so than because
of the claim being made.
"
Many people have heard of omega-3 and this
has a very big effect on how convincing a claim is,"
he said.
Price
But consumer knowledge of an ingredient is not
as important as price when it comes to deciding which
one to buy. More consumers in the test chose a cheaper
loaf of bread with no added ingredient, as opposed to
a more expensive loaf with omega-3.
The group also set out consumer tests, lining
up four breads at different prices and with different
ingredients and claims.
Claims were also made on a yoghurt product and for pork
chops.
"People made their choices mostly because of the price
of the product. Having said that, we found there were
two groups. One group was affected just by the price,
the other was affected mainly by the price but also by
the ingredient."
This latter group, however, was not influenced as much
by the claim type or the health benefit of the ingredient.
A similar result was found for the yoghurt. But a health
claim for a pork chop put people off. He said this was
because consumers considered pork chops to be less processed
than a yoghurt or bread. A health claim on this sort of
product implies it had been interfered with in some way,
Grunert added.
Grunert presented the findings at the Food in Action conference
in Brussels.